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Support Full-time

Customer Success Executive

📍 Gwalior, MP · On-site 📊 0–2 years 💰 ₹2.5–4.5 LPA
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You'll guide new institutes through onboarding, answer questions, resolve issues, and make sure every customer succeeds with CloudSkool.

What you'll do

  • Onboard and train new institutes on the platform.
  • Respond to support queries over chat, email and phone.
  • Document common questions and improve help resources.
  • Flag recurring issues to the product team.

What we're looking for

  • Strong communication and a patient, helpful attitude.
  • Comfort learning software quickly and explaining it simply.
  • Basic troubleshooting skills.
  • Fluency in Hindi & English.

Nice to have

  • Prior customer support or ed-tech experience.

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Applying for Customer Success Executive

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