Refund & Cancellation Policy

This Refund & Cancellation Policy explains how billing, cancellations and refunds work for CloudSkool subscriptions. By subscribing, you agree to this policy together with our Terms of Service.

1. Subscription Billing

CloudSkool is offered as a recurring subscription:

• The Institute Plan is billed monthly at ₹1 per active student (subject to minimum and maximum charges), inclusive of GST.
• Charges are billed in advance for each billing cycle.
• A one-time activation fee may apply to certain plans, as communicated at the time of onboarding.

2. Free Demo & Trial

We offer a personalized demo and may provide a trial period before you commit to a paid plan. We encourage you to evaluate CloudSkool fully during this period, as subscription fees are generally non-refundable once charged.

3. Refunds

Subscription fees are non-refundable except in the following cases:

• A verified duplicate or incorrect charge caused by a technical error on our side.
• A failure on our part to provide the core service for a sustained period, where we are unable to resolve the issue.
• Where a refund is required under applicable law.

4. Cancellation

You may cancel your subscription at any time from your account or by contacting us. Cancellation stops future renewals; the service remains active until the end of the current paid cycle. We do not provide pro-rated refunds for the unused portion of a cycle unless required by law.

5. How to Request a Refund

To request a refund or report a billing issue, email us with your institute name, registered email and payment reference within 7 days of the charge. Approved refunds are processed to the original payment method within 5–10 business days.

6. Activation & Setup Fees

One-time activation, onboarding, data migration or custom development fees are non-refundable once the corresponding work has commenced.

7. Changes to This Policy

We may update this policy from time to time. Material changes will be notified through the platform or by email. Continued use after changes constitutes acceptance.

8. Contact Us

For refund or billing queries, contact help@cloudskool.in or call +91 88-21-002877.